We offer standard delivery within mainland UK (see below for further detail on areas classed as non-mainland UK). Delivery is FREE for orders with a goods value of over £50. For orders with a goods value of less than £50, we charge a flat fee of £3.50. Standard Delivery means that our aim is that for all orders received before 2pm Monday to Friday we will despatch on the same day with delivery the next working day (subject to external factors such as severe weather). For orders placed on non-working days (weekends and bank holidays) we will despatch on the next working day for delivery the following working day. We do guarantee, however, that goods will be despatched within 3 working days (unless otherwise stated), subject to stock availability.
Please also note that when your parcel is despatched our couriers, DPD, will contact you with tracking details to enable you to track your parcel. You will receive various inflight options from DPD once your parcel ships, these will include leave with a neighbour, leave in a safe place, divert to a local Pickup Shop or change delivery day.
Our couriers will attempt to deliver to the delivery address stated on your order. We pay for a full tracked and signed for service, it is your responsibility to ensure that somebody is available to sign for the order and if this is not possible to choose from one of the inflight delivery options available.
If you request that the parcel is left without a signature in a safe place or if you request that the parcel is delivered to a neighbour then please note that we can take no liability in respect of that parcel if it goes missing or is damaged.
If a parcel is taken to a Pickup Shop it will be held there for up to 7 days after which, if it remains uncollected, it will automatically be returned to us.
If goods are returned to us as undeliverable either because of an incorrect address, refusal by the customer or because of customer failure to contact the courier or collect from the Pickup Shop, once the goods are received back by us we will refund the value of the goods less any costs charged to us by the couriers for returning the goods. Normally the cost of the return service within the UK is £6. If you require the goods to be re-despatched to you then there will be a further delivery charge for this.
In the event of a delivery dispute, that is the parcel has been signed for but not by you, please raise this with us asap and within 48 hours of the parcel being signed for and we will raise an investigation with DPD. Time is of the essence, if we are notified after 48 hours and the driver GPS co-ordinates show the driver to have been at the correct address then we may not be able to resolve the dispute. Please note that if we are notified of a delivery dispute more than 14 days after despatch then by this time, whilst we will raise an investigation, if this investigation fails to resolve the dispute then we will be unable to refund.
If an incorrect postcode or address is given to us and we are not notified of the revised address before the parcel is despatched then any costs to re-direct to a new address must be covered by you, this is likely if the revised address involves the courier re-routing the parcel through a different depot.
We do not despatch on bank holidays or weekends - orders placed on those days will be processed on the next working day.
Outside Mainland UK and Special Postcodes Delivery
Delivery to addresses that are outside mainland UK and others in certain locations will vary in cost. Northern Ireland, Channel Islands, Isle of Man, Scottish Highlands, some postal codes within the Scottish Lowlands and Scilly Isles are classed by our couriers as non-mainland UK and delivery will normally take two to three days. Some areas in Northern Scotland which are not technically part of the Scottish Highlands are classed by our couriers as outside mainland UK.
If you are outside of mainland UK or if you are situated in any of the above locations and you wish to confirm what the delivery cost for your parcel will be then please use the Delivery Estimator which will be visible when you are in checkout. If you select the Country and then enter Region and Postal Code then an estimated delivery cost will be added to your basket. On rare occasions for very large orders, we may need to revise this delivery cost to take into account the actual volumetric size of the parcel. If this is the case we will contact you asap, prior to processing your order.
To view our International Delivery options please click here
Stock Availability We source our products from a wide range of design houses both in the UK and internationally. The vast majority of our products are held in stock in our warehouse and as such are available for immediate despatch. We clearly mark the quantity currently held in stock on each product page.
Our product range does include some items which require special orders or are made to order. In these instances, the product will be available to purchase however we will clearly mark that the current stock level is zero and once the product is in your cart the expected lead time will be displayed. Once the back ordered item has arrived in our warehouse we will ship as above.
Occasionally, we will experience stock shortages of certain items whilst we await supply. In such instances, you will be contacted immediately by one of our Customer Team to inform you of the estimated delivery time.