Placing an Order
By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions. If you are unhappy with any aspect of these, then you should contact one of our customer service advisors before placing an order with us.
These Terms and Conditions and your use of our website are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights.
This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.
A Contract between the customer and Dotmaison London Ltd for the sale of our products will only exist once an order has been accepted, processed and dispatched (at which point the buyers credit/debit card will be charged for the value of the goods dispatched). This does not affect the customer's statutory rights.
Prices and availability of goods is subject to change without notice. This means that the price confirmed after placing the order may be different to that charged at delivery. Every effort is made to ensure that this will not happen - please refer to our returns policy. A delivery charge will be added to your order value where appropriate, please see delivery times and charges.
Your Right to Cancel
You may normally cancel your order (once accepted by us) for any reason up to the point of dispatch. If you do cancel the order within this time any payments made by you will be refunded in full within 30 days.
If you are not entirely delighted with the products that you have chosen you may return them to us within 7 days of receipt. We will be more than happy to offer you an exchange or, at our option, a refund provided that the products are returned complete, in perfect condition, unused, and with the original packaging. A restocking fee of 20% maybe applied if items need repacking.
For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us. If you prefer, we will arrange to collect the products from you, but the cost of this will be charged to you and may be deducted from any refund to you. To return any products to us, please complete the reverse side of the invoice (which comes with your order) and clearly mark whether you would like a refund or exchange. Pack the items back in the parcel, attach the invoice and send it back to:
Dotmaison London Ltd,
9-15 Helmsley Place
When returning items you are strongly recommended to obtain proof of posting. We cannot accept responsibility for parcels lost in transit. We will only refund or provide an exchange for the costs of postage where the item returned is faulty.
Payment and Taxes
We accept online payment in a secure environment by credit card or dotmaison.com Gift Vouchers. We currently accept Visa, MasterCard, Delta, and Switch. All transactions are shown in £ sterling.
All prices quoted on this website are accurate at the time of publication and are quoted in pounds sterling (£) and where appropriate are inclusive of UK sales tax (VAT) at the current rate. If your order is being dispatched to a destination outside the European Community (EC) then your sales tax will be zero. If your order is being sent to a member state of the EC then the selling price will include VAT at the current rate. The current rate of VAT is 17.5%. Any customs or import duties levied once the package reaches your destination country will be your responsibility as we have no control over these charges and cannot predict them.
Delivery dates and weeks are not guaranteed but we will do our utmost to ensure goods are delivered within the stated date or soon afterwards. We shall not be responsible for delays or failures in delivery caused by a failure to gain access to the delivery address on the agreed delivery date or because of other circumstances beyond our reasonable control. Specific delivery times and days cannot be agreed at any time in the order process.
All dates quoted for delivery are estimated delivery dates only and may be subject to change and we can accept no liability for any loss or damage (whether direct or indirect) for delivery at any time other than the estimated date for delivery.
All orders should be dispatched within 7 days, usually in stock orders will be despatched the next working day. Customers will be notified if items will take longer than this, this will usually be for bespoke items, larger furniture products and out of stock items.
There is a flat rate for delivery to the main land UK. All orders, however big or small will cost £4.95.
Outside Mainland UK
Delivery to address outside the UK will vary in cost, please see the table below for basic bandings. Please note that we reserve the right to provide customise quotes for unusually large or heavy orders.
|Zone 1 - £16.95
||Zone 3 - £27.95
||Zone 4 - £34.95
||USA and Canada
||Zone 5 - £49.95
||Zone 6 - £69.95
||Rest of World
|Zone 2 - £23.95
Conformity Of Goods
We take every care to ensure that the description and specification of our products are correct at the time of going to press. However, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you.
Disclaimer & Limitations of liability
Dotmaison London Ltd does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its member’s agents directors or employees or for any fraudulent misrepresentation.
To the fullest extent permitted by law and save as provided above, neither Dotmaison London Ltd nor any associated company shall be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of Dotmaison London Ltd or any of its members, agents, directors, employees or otherwise) for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you.
"The limitations of liability in these conditions shall apply equally for the benefit of Dotmaison London Ltd and any other associated company of Dotmaison London Ltd as if references to Dotmaison London Ltd included references to each such associated company."
While Dotmaison London Ltd uses reasonable endeavors to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and Dotmaison London Ltd will not be responsible for any errors or omissions or for the results arising from the use of such information
While Dotmaison London Ltd takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.
Further, Dotmaison London Ltd will not be responsible or liable for your use of any other websites which you may access via links within this website. Dotmaison London Ltd does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with Dotmaison London Ltd.
The entire liability of Dotmaison London Ltd under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.
Dotmaison London Ltd will not be liable to you or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.
Dotmaison London Ltd may assign or transfer any of its rights or sub contract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with the specific permission in writing of Dotmaison London Ltd
No person who is not a party to these terms and conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded
Dotmaison London Ltd,
9-15 Helmsley Place,
Company Incorporated in England: 7440580
VAT Registration Number: GB104655728
5 Windus Road